Welcome to Giftsngreets.com. The user is requested to carefully go through the salient features of our business before booking an order.
Giftsngreets lend their support to you in sharing your joy, unforgettable feelings and sentiments on the momentous occasions of birthdays, marriage ceremonies and on festivals etc., of your nearest and dearest members in various cities of India and any other countries by joining both of you by delivering your memorable gifts to them.
- First you shall confirm that you are a major and aged more than 18 years.
- You can place an order by sitting at your home through our website.
- You are requested to place the order well in advance so as to enable us to deliver the gifts within time as per your instructions.
- You are requested to furnish your particulars and detailed postal address along with telephone number of the recipient to enable our Delivery Team to deliver the gifts to the recipient as was planned by us.
- If you want to display your name on the gift and or upon the card which would be enclosed along with the gift, please furnish your name.
- In case you want to display the name of any other person, please inform the same while placing the order.
- You are requested to place an order for the articles/gifts shown in our site only. Certain articles/gifts would be deliverable in selected cities only.
- For convenience, Giftsngreets is classifying the gifts as Perishable Items (PI) and Non Perishable Items (NPI).
- Perishable Items are: Cakes, fruits, chocolates, bouquets, flowers and sweets etc., which cannot be used/consumed after a particular period of time.
- Non Perishable Items are: All items which are not perishable.
Giftsngreets undertake orders to deliver Perishable Items only as per your instructions and on particular dates and time. Non Perishable Items would be delivered through local reputed courier during the normal course of business.
IMPORTANT OCCASIONS/ FESTIVALS
NEW YEAR, VALENTINES DAY, RAKHI, MOTHER'S DAY, DEEPAVALI and CHRISTMAS
- Giftsngreets undertake orders to deliver Perishable items on the above events.
- In view of the crowd, please place an order as early as possible so as to enable Giftsngreets to deliver the gifts as per schedule.
- For metro cities of India: You are requested to place orders for perishable items before 10-00 A.M. of IST of preceding day i.e., 30th December for New Year; 13th February for Valentine’s Day.
- For non metro cities of India: You are requested to place orders for perishable items before 2-00 P.M. of IST of 2 preceding days i.e., 29th December for New Year; 12th February for Valentine’s Day.
- During festival season, customers are advised to place their orders at least 5 days in advance due to seasonal rush, it is always advisable that customers should place their order well in advance to avoid last minute disappointments.
- Orders which are placed within the above cut off time would be delivered as per your instructions and schedule
- For the orders which are placed after the above cut off time, we will make all efforts to get them delivered as per your instructions do not guarantee the same.
- The Orders are processed by FIFO (first in first out) principles. Thus, if your order is received later (closer to the occasion date) your order would be delivered on the next working day. We do not take any responsibility for such late deliveries.
Giftsngreets send Rakhis as we show in the website. If the particular type of rakhi is not available, a rakhi of the said cost would be delivered.
BIRTHDAY, MARRIAGE/ RECEPTION CEREMONY and ANNIVERSARIES ETC.
Giftsngreets undertake orders to deliver Perishable items on the above events.
The Orders are processed by FIFO principles. Thus, if your order is received later (closer to the occasion date) your order would be delivered on the next working day. We do not take any responsibility for such late deliveries.
Generally you have to place an order well in time i.e., at least 2 days prior to expected delivery date. Customers are advised to place their orders at least 5 days in advance due to seasonal rush, it is always advisable that customers should place their order well in advance to avoid last minute disappointments. However, Giftsngreets also undertake same day delivery. To avail the please place an order before 10-00 A.M. of IST.
Giftsngreets undertake orders to deliver Perishable Items on the day of delivery, provided orders are received before 10-00 A.M. of I.S.T. to the selected cities and towns.
While placing an order you shall make the payment as shown in the price list for the said gift/article.
The prices shown in our site include MRP, service tax, VAT, sales tax, Bank processing charges, delivery charges and other commissions etc.
CONFIRMATION OF ORDER
After you have placed an order, you will get an email confirmation on each order registered with us. Please check your mail and if you want any corrections please intimate the same immediately.
For the gifts to be purchased at the destination cities, after enquiring about the availability with our local franchise, Giftsngreets will place a confirmation message to the said effect.
The moment you make the payment an order number will be allotted to you. Since then you can check in our site with the said number about the developments of your order.
Post completion of all the formalities, information would be available on our site for 15 days for your verification and thereafter the said Number would be closed.
- All deliveries of Non Perishable Items will be made during the working hours between 10-00 A.M. and 10-00 P.M. of I.S.T. and as per the norms of the local courier services.
- Giftsngreets will delivery all Non Perishable goods via courier / postal services within 4 – 5 days; it is always advisable that customers should place their order for such goods in well in advance to avoid last minute disappointments.
- Midnight deliveries for Perishable Items would be made between 11.00 P.M. and 01.00 A.M IST hours. However, Giftsngreets do not guarantee midnight delivery of gifts.
- The gifts/articles would be delivered at the destination mentioned by you.
- Giftsngreets would take acknowledgment from the recipient.
- If the addressee is not available and at the given address and our delivery team is not getting permission to reach the recipient (1) our delivery team would call him on phone and would intimate about the gift; (2) If the recipient is not available on the phone, we will leave a message at the door of the recipient to contact our delivery team to take delivery and or leave the gift with the neighbor, watchman, reception etc.,
- If the recipient refuses to receive the gift, our courier would return back and the same would be informed to you within 10 hours there from. In the said event you are not entitled for any refund of the amount.
- If the gift is damaged during the transit, we undertake to deliver the gifts of the similar nature, quality. However, if the cakes, fruits etc., are damaged in view of their nature by the time of delivery we will not be responsible for the same.
- If Giftsngreets is unable to deliver the gifts owing to incorrect address, absence of the recipient, any untoward incident in the said town/city etc., you are not entitled for the refund of the amount.
- If the Delivery Team is unable to deliver Perishable Items in view of curfew, floods, war, bandh, non availability of transportation, Giftsngreets would immediately intimate the same to you and in the said event you are not entitled for refund. However, so far as Non Perishable Items, Giftsngreets would deliver the same as and when the situation becomes normal.
- In an event the ordered items are not available in the selected city/town; they will be replaced with available items of equal or higher value.
- Giftsngreets undertake orders to deliver the gifts to Hospitals, Marriage halls, Function Halls etc., You are requested to furnish complete postal address of the recipient or the host of the function to whom the gift is to be delivered and the particulars of the said recipient with phone number etc.
- Giftsngreets may not be able to assure the delivery to the bride/bride groom etc., However, we shall ensure that the delivery is made to one of the responsible member of the host. If possible, we shall provide you with the name of the recipient.
- If the recipient and any other person on his behalf are not available at the hospital and the function, the gifts would be delivered at the reception of the hospital/hotel/function hall with a message to deliver the said gift to the recipient and the same would be put in immediately in our tracking column.
COMPLAINTS/ REFUND/ CANCELLATION
- Any defects found in the gifts other than cakes, shall be reported by the recipient or you, within 24 hours of the delivery of the gift.
- Complaints on perishable items should be reported within 4 hours after delivery time via email only and all the complaints are to be reported with a picture of damaged goods in JPG, JPEG or PDF format only.
- Requests for cancellation of orders would be entertained till 4 working days before the delivery date and Giftsngreets will repay the amount within 45 working days from the date of confirmation of cancellation of the said order by us.
- Giftsngreets would repay the amount after deducting service charges in respect of Perishable Gifts which are not purchased as on the date of cancellation. By the date of cancellation if the Non Perishable item is purchased, Giftsngreets would imply cancellation fee on the same.
- Giftsngreets reserve the right to cancel any order without assigning any reasons. This will be regardless of whether the payment has been received/confirmed. Payment for the cancelled orders would be paid back to you within 45 working days from the date of our cancellation.
- In the event of unforeseen situations in the destination city like riots and other natural calamities etc., due to which Giftsngreets is unable to deliver the gifts which would be beyond our control, Giftsngreets shall not be held responsible for the same.
- However, in respect of Non Perishable items we will try to deliver the same as and when the situation becomes in control. So far as the perishable items like cakes, flowers, chocolates etc and in such event we would refund the amount to you/ you are not entitled to refund of the amount.
- Delivery of Non Perishable items cannot be made on Sundays and public holidays.
- If you have got any grievance with regard to quality of the gift delivered, time and date of delivery, damage of gift etc., you shall lodge a complaint with us within 48 hours from the time of delivery only. Any complaints after the said time shall not be entertained by us.
- For all the disputes and proceedings relating to our above services and any other matters the Courts of Dubai shall alone have jurisdiction.
- Prices of the Gifts/articles would be changed from time to time and according to the prevailing market rates. However, the prices would be applicable to you as on the date of ordering and making payment. Any variations and changes in the prices thereafter would not affect your order.
- Pictures displayed on the Giftsngreets.com for perishable goods are Indicative and may vary in shape, size and color in case of flowers / Roses / Bouquets due to seasons.
- If you are ordering a cake, please request the recipient to check the cake at the time of receiving it. Cakes, being perishable in nature, should be refrigerated immediately. The cake should be consumed on the same day or within 8 hours of receiving it. Any complaints for cake should be reported within 4 hours of delivery.
- Any defects found in gifts other than cakes should be reported by the recipient or the sender within 24 hours of the delivery at the destination. Otherwise the gifts shall be considered as used.
- If the gifts are damaged during the shipment, they will be replaced only if the recipient sends back the damaged goods. Cost of courier would be repaid in the form of complimentary chocolates.
- Giftsngreets will not be responsible for any credit card frauds etc.
Giftsngreets undertake to deliver branded items on your behalf. However, Giftsngreets do not undertake any responsibility either with the quality, performance and warranty etc., Giftsngreets will purchase the items as per your specifications and deliver the same.
*Above said Terms & Conditions are subject to change, without any prior notification to the customers.